Refund & Cancellation Policy

1. Overview

At Rene VA Services, we are committed to delivering high-quality virtual assistant services and digital products. This policy outlines how refunds and cancellations are handled for both our service packages and our downloadable digital products.

2. Virtual Assistant Services

Our virtual assistant packages are billed monthly in advance. The following terms apply:

• Cancellation: You may cancel your monthly package at any time by providing written notice. Cancellations take effect at the end of the current billing cycle, and no further charges will be applied.
• Refunds: Monthly fees already paid are non-refundable, except where a service has not been delivered at all. In such cases, a pro-rata refund will be considered for the unused portion of the billing cycle.
• Custom Projects: For one-off or custom projects, any deposit paid is non-refundable once work has commenced. If a project is cancelled before work begins, the deposit may be refunded at our discretion.

3. Downloadable Digital Products

All digital products sold through our website are delivered electronically. Due to the nature of digital goods, which can be downloaded and duplicated immediately:

• Non-Refundable: Digital products are generally non-refundable once the download link has been accessed or the file has been delivered.
• Defective or Undelivered Products: If a digital product is faulty, corrupted, or not delivered, please contact us within 7 days of purchase. We will either provide a working replacement or issue a full refund.
• Duplicate Purchases: If you accidentally purchase the same product twice, please contact us and we will refund the duplicate charge.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us through the contact form on our website with your order details and the reason for your request. We aim to respond to all enquiries within 2 business days.

5. Processing of Refunds

Approved refunds will be processed back to the original payment method used at checkout. Depending on your bank or payment provider, refunds may take 5–10 business days to reflect in your account.

6. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. The most current version will always be available on this page.

7. Contact

If you have any questions about this policy, please reach out through the contact form on our website.